Child support guide
Child beneficiary support now starts with a clearer, safer process.
The rebuilt platform no longer uses the old public multi-step application flow. Instead, use this guidance to understand the child support process and move into the protected area when appropriate.
Why the flow changed
Sensitive beneficiary data is no longer handled through the older public form stack. The system now favors clearer guidance, cleaner roles, and protected operational workflows.
What to prepare
- Basic child identity and background information
- Education and school context where available
- Clear summary of the support need and current circumstances
- The right operational contact path into the rebuilt platform
Next steps
Create or access an account
Use the rebuilt auth flow to enter the protected platform.
Follow the beneficiary support path
Use the child-focused operational flow, not the retired public form.
Work with the organisation
Case creation, review, and education workflows now happen in the secured system.